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Avalon kicks *ss on service!!!!

Discussion in 'Pro Audio Equipment' started by Cory Chamberlin, Aug 7, 2002.

  1. I cant believe this! I buy this 737 (which is a killer unit, trying to buy another..) from Nashville USED, pop it in my rack and start
    fudging around with a signal and all of a sudden...sctratch...crack..pop..fluffzzzzz (no, I did not eat beans)dreaded scratchy pot syndrome. I could not really complain because I got it at a great price, so I contact Avalon
    to get the 5 pots fixed and get the opto recalibrated. So, I ask in an email to Avalon "how much" for 5 pots and recal? This still blows me away, here is what he wrote back:

    "We will test and re-calibrate your 737. We will also replace
    ALL the pots for no charge and pay for the return freight back
    to you.

    Best regards,

    Avalon Tech


    Incredible. I thought it was worth mentioning. The guy tells me over the phone "they are designed to last a lifetime", well, there you go.

    Someone told me earlier on this board that Avalon was second to none in service. I AGREE!!!!

  2. ghoost

    ghoost Guest

    Well ... don't jump up and down quite yet untill you see how long it takes to get back to you ... Mine took over 5 months to return when the mic input wasn't functionong :mad:

    And yeah .. the pre is nice. For my taste though, the comp. is almost pointless (too slow) and the Q doesn't exactly thrill me :eek:
  3. 5 months? Well, I'll let you know, he told me the turn around was in three days.

    I am jumping up and down because I never originally owned it and I don't know any company who will take what you bought used, replace all the pots in it, recalibrate the comp and pay the shipping back to you. Not to many out there.

    Sorry to hear you got a bum deal, but I still think they kick ass...
  4. e-cue

    e-cue Active Member

    Oct 5, 2000
    The pots on the 737 DO suck. That being said, ditto on Avalon being great about 'fixing' the problem.
  5. roijin

    roijin Guest

    The original pots on the first bunch of 737's were faulty and prone to go scratchy - it was avalons policy to replace these no questions asked - the newer models had different pots from a different manufacturer - never the less - my expereince from their support has been great
  6. They were supposed to be hermeticaly sealed, but I don't see how anything hermeticaly sealed sound scratchy. I just like the fact I dont have to pay for the shipping or replacement or recalibration of the opto.
  7. coldsnow

    coldsnow Active Member

    May 14, 2001
    Mogadore, OH
    I Personally love the eq. It isn't narrow enough without a Q function to do sergical cuts, but to add a beutiful high end or extra guts or low end it's great. The compressor works very nice for things you want to sit a little back in the mix (not be right out in front). For things like rythem guitar or some basses it's great. It also works well on certain vocal situations that again don't need to be right out front.
  8. Kurt Foster

    Kurt Foster Distinguished Member

    Jul 2, 2002
    77 Sunset Lane.
    Ahh Martech,
    A great American company that stands behind it's products.. What a joy to behold! This is a perfect example of ya gets what ya pays for. Try that with an Asian knockoff product. Plus you get that great sound....what a deal. Fats
  9. e-cue

    e-cue Active Member

    Oct 5, 2000
    My only gripe is that it runs so hot, but I guess that's the price you pay for class A. (I swear I didn't mean for that to rhyme)

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