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Great Experience With Mojave Audio Customer Support

Discussion in 'Microphones' started by SonicIdiot, Sep 23, 2009.

  1. SonicIdiot

    SonicIdiot Guest

    I think this is worth reporting: I bought a MA-200 tube condenser from Mojave Audio about a year ago. Recently, the rubber bands holding together the shock mount disintegrated. I wrote Mojave asking how to go about getting replacements. They immediately replied, asking me where to send them - free of charge. Two days later, a completely new shock mount arrives UPS at my door - not just the rubber bands, but the whole thing. No questions, no fuss. That's really good support.

    p.s. I have 0% interest in the company.
  2. audiokid

    audiokid Staff

    Right on. Good news like that deserves to be heard.


    How do you like the MA-200?
  3. SonicIdiot

    SonicIdiot Guest

    I love the mic. I have a modest project studio, and the MA-200 cost twice as much as the next most expensive mic in my cabinet. While more money doesn't always translate to better sound, in this case it was a fantastic and notable upgrade for me.

    I have used the mic on everything - horns, guitars, drums, glock, cowbell, you name it. I think everything sounds just great, and the cool G I paid for the thing is well worth it given how many sources it captures well. But in my experience, where it really, really shines is on vocals. I run it almost exclusively through Seventh Circle Audio's Neve clone and it gives off that great mix of focus, warmth and sparkle that is often just the ticket.

    I guess the only thing it didn't do much for me on was electric guitar, but then again I've never used any condenser on a guitar amp and liked the result. Once I went ribbon, I can't seem to go back!
  4. Link555

    Link555 Well-Known Member

    about a year ago? so what was wrong with there intial design?
  5. Cucco

    Cucco Distinguished Member

    I can only echo my experiences with Mojave Audio. A fantastic company making fantastic mics backing it up with fantastic customer service! Highly rated!!!!

  6. SonicIdiot

    SonicIdiot Guest

    The replacement shock mount is identical to the original except the cables' rubber bands holding the thing together have much more integrity - they are like bungie cables and not raw black rubber bands like those originally shipped. These won't fail for years to come.

    It was a brand new product when I bought it. Stuff like this happens. The important thing to me is how they dealt with it. Mojave's effort to go above and beyond what I asked for gets an A+ these days.
  7. Link555

    Link555 Well-Known Member

    Yes it does happen, its good to know that they reconized their design flaw and supported the customer. A lot of larger companies likely would not.

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