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Great Experience With Mojave Audio Customer Support

Discussion in 'Microphones' started by SonicIdiot, Sep 23, 2009.

  1. SonicIdiot

    SonicIdiot Guest

    I think this is worth reporting: I bought a MA-200 tube condenser from Mojave Audio about a year ago. Recently, the rubber bands holding together the shock mount disintegrated. I wrote Mojave asking how to go about getting replacements. They immediately replied, asking me where to send them - free of charge. Two days later, a completely new shock mount arrives UPS at my door - not just the rubber bands, but the whole thing. No questions, no fuss. That's really good support.

    p.s. I have 0% interest in the company.
     
  2. audiokid

    audiokid Staff

    Right on. Good news like that deserves to be heard.

    SonicIdiot,

    How do you like the MA-200?
     
  3. SonicIdiot

    SonicIdiot Guest

    I love the mic. I have a modest project studio, and the MA-200 cost twice as much as the next most expensive mic in my cabinet. While more money doesn't always translate to better sound, in this case it was a fantastic and notable upgrade for me.

    I have used the mic on everything - horns, guitars, drums, glock, cowbell, you name it. I think everything sounds just great, and the cool G I paid for the thing is well worth it given how many sources it captures well. But in my experience, where it really, really shines is on vocals. I run it almost exclusively through Seventh Circle Audio's Neve clone and it gives off that great mix of focus, warmth and sparkle that is often just the ticket.

    I guess the only thing it didn't do much for me on was electric guitar, but then again I've never used any condenser on a guitar amp and liked the result. Once I went ribbon, I can't seem to go back!
     
  4. Link555

    Link555 Well-Known Member

    about a year ago? so what was wrong with there intial design?
     
  5. Cucco

    Cucco Distinguished Member

    I can only echo my experiences with Mojave Audio. A fantastic company making fantastic mics backing it up with fantastic customer service! Highly rated!!!!

    Cheers-
    J
     
  6. SonicIdiot

    SonicIdiot Guest

    The replacement shock mount is identical to the original except the cables' rubber bands holding the thing together have much more integrity - they are like bungie cables and not raw black rubber bands like those originally shipped. These won't fail for years to come.

    It was a brand new product when I bought it. Stuff like this happens. The important thing to me is how they dealt with it. Mojave's effort to go above and beyond what I asked for gets an A+ these days.
     
  7. Link555

    Link555 Well-Known Member

    Yes it does happen, its good to know that they reconized their design flaw and supported the customer. A lot of larger companies likely would not.
     

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