Greetings to one & all! I want to put my little studio on the map this Spring. I have a done a few small projects with smaller, local bands & was disappointed in the lack of trust that the bands showed me. I know that I cannot whip out the 48-track Neve console and the 500' room and have them all get weak at the knees. I wish I could. Specific "plans of attack" are what I need. Communication is huge in the music business and I know that a certain amount of that is unspoken. What I would like to hear are some major tips in this area from more experienced owners/engineers that have met with success/progress. Customer service points: 1) I want the prospective client to fill out a questionnaire for me so I know their expectations and goals - good idea? 2) I do not want to have 2 or 3 hour meetings with people who want to do no preparation & have a "their way or the highway" approach when they arrive at the studio. 3) I want the client to understand that I am really their ally and that when I address an issue it is in their interest to really listen & think about their project. 4) I want the client to understand that recording is about a productive process, not about saving $100 whenever you can. Please fire away with point-by-point comments , general resource ideas, Sales pitch ideas, anything you think could win the customer over and make for smoother sessions, and better results. Thanks!!!!