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Pro Tools issue

Discussion in 'Pro Tools' started by seven, Feb 7, 2004.

  1. seven

    seven Active Member

    i recently had to re-install Pro Tools onto my drive (due to a virus) and now, when i try to play back files, all i get is a loud static sound. Anybody know what this is and how to fix it? Thanks.
  2. UncleBob58

    UncleBob58 Active Member

    Give us more details on which PT system you are using. Also, were the session files and sound bytes on the same drive as the virus? Do you have back-ups? Some viruses totally corrupt data files.

    I had to update my DIGI002 firmware after reconfiguring my system.

  3. seven

    seven Active Member

    It's PT LE 5 w/ a DIGI001, and yes they were all on the same drive... no back ups. Do i have to re-install the WAVE driver? And, how did you update your firmware?

    This is what the virus did:
    It installed an .exe file inside of the Norton Antivirus startup program. So each time i would start up the pc, it would open and separate my drives. The program was "Presizer.exe"
    What we did to fix the situation:

    We separated the drives. Made sure that everything was on the drives. All of the .pts files and personal pictures and such.
    Once we new that we had totally separated the drives, we wiped one clean and reinstalled windows xp. then i got another copy of PT and installed it on the fresh drive. So upon opening the program, after the install, i put in the validation code.
    Then we tried to open the old session. Of course it was weird the first time because all the files are not where they used to be.
    When i opened one up it was all there, but it was a low bassy type of static or feedback.
    When i was reading the "Getting Started" book, i saw that there was a part about installing the Wave Driver after making sure that the PT program was installed correctly. Then about plugging in the Digi. i thought that maybe since there was a previous version of PT on the system, that i would not have to go through all of those steps.
    But maybe i am wrong.
    Maybe my next step needs to be installing the drivers, and then following what comes next in the book.

    [ February 08, 2004, 03:48 PM: Message edited by: seven ]
  4. UncleBob58

    UncleBob58 Active Member

    If you started with say 5.1.1 and kept updating you will have to do each update individually in the proper sequence. Don't forget to re-install DAE. The same holds true for all of yourplug-ins

    As far as I know there aren't any firmware updates for the DIGI001, but check the Digidesign site just to make sure. (I use the DIG002.)

    Check your I/O configuration to make sure that there aren't any loops.

    ALWAYS DO CONTINUOUS BACKUPS ON ALL YOUR SESSIONS. CD-RW or DVD-RW work well for me. A little more time consuming having to re-format them but a money saver.

    I've also heard that Norton can really screw up PT sessions, especially on PCs.

    I hate to be obvious but have you tried one raw track at a time w/ no sub mixes or plugs until you have located the "low bassy type of static or feedback"?

    Good luck!


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