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Samplitude and Virus Protection Word of Caution

Discussion in 'Samplitude' started by DonnyThompson, Feb 17, 2015.

  1. DonnyThompson

    DonnyThompson Distinguished Member

    @Chris @Boswell @dvdhawk @Davedog @pcrecord @kmetal @TimDolbear

    Two days ago, I installed a virus protection program - AVG.

    I probably didn't even need to, because I don't use this PC for internet cruising, but it has been awhile since I last checked, so I thought I'd give it a quick scan, just to be safe.

    After installing, and running a quick scan, I was unable to open Samplitude (Pro X Suite).

    When trying to open the program, I got a message saying "Cannot Save Unlock Key To HD".

    I contacted Magix support, and they got back to me very quickly with a fix - including a link to download a .dat file, ( Rn5b3242.dat) which I was instructed to place in the Magix/ProgramData Folder. The fix worked immediately and Sam opened right up. (Thanks to Bob Braun at Magix!)

    Apparently, here's what happened:

    The VP saw this .dat file as a threat, and quarantined it. (I had the VP set to quarantine potentially harmful files, not delete them)

    I was incredibly stupid, in that the first thing I did after the problem with Samp occurred, was to uninstall the VP program, and by doing so, I deleted this .dat file from quarantine, rendering Samplitude inoperable. If I had just let AVG alone, I could have simply moved this file out of quarantine and back to where it belonged in the Magix/ProgramData Folder. But, no, instead I chose to be an idiot.

    I'm posting this because I don't want anyone else to have to deal with this issue. I realized that not all the members I tagged above are Samp users, but I thought I would include them, should someone else have this problem in the future, and the members tagged could point them in the direction of this thread as a way to caution users, and if need be, to solve the issue. I didn't leave anyone out intentionally, if there are other Sam users here that you know of, please feel free to tag them.

    FWIW ;)

    kmetal likes this.
  2. pcrecord

    pcrecord Don't you want the best recording like I do ? Well-Known Member

    OMG, what a mess..... I'm suprised that AVG would consider this file a virus from the start.
    I'm keeping my network card deactivated and so I don't use any antivirus on my DAW computer... The only danger to this is if somebody bring me files on a usb drive that is infected. At that point, I could reinstall my system from a image I've done ;)
  3. kmetal

    kmetal Kyle P. Gushue Well-Known Member

    I honestly think its a wash by now and it doesn't matter, but, Virus scan really doesnt seem necessary with the macs. Something else I like about tablets as a recording capture device. I never had problems with any recording software including no tools, using avast, free virus scan. It played nice with everything. Fwiw. Glad you got that fixed d! That's such a session kill, errors on startup.
  4. DonnyThompson

    DonnyThompson Distinguished Member

    That's exactly why I decided to do a scan, Marco... Normally my production PC stays off line as well (unless I'm downloading drivers updates or patches, etc) but like yourself, I too have clients that bring me stuff on flash drives all the time, and I'm transferring those files from their USB drive to the HD of my computer - so I thought it was time for a "routine" maintenance check.

    I didn't anticipate AVG doing anything harmful, my intention was to run the scan, maybe pick up any questionable stuff that may have crept in during the last year, and then after, uninstall it, so that it wouldn't be a memory hog, or, slow things down in my production platforms - but apparently, it did see this Magix/Sam .dat file as a threat, and it quarantined it.

    It was AVG's fault for messing with a file it shouldn't have - but it was my own fault and stupidity that - for whatever dumb reason I was thinking of at the time - made me decide that it was a good idea to uninstall the program, thereby deleting the file I needed.
    Thank God Bob Braun at Magix has obviously dealt with this before, and knew just what to do.

    On a side - but related - note, Hat's Off to Magix Support and Bob Braun - for getting on this issue right away and getting me a solution within 24 hours of filing the support ticket.
    They'd have probably been even quicker at it, but I filed the support ticket on a Sunday morning. Anytime I've ever encountered an issue with samplitude, their support team has been top notch, in both getting back to me quickly, and in coming up with fixes. This is no small thing... at least to me, anyway.

    Anyway, I posted this topic in the hopes that, should someone else out there ever encounter this issue, they would have a resource that they could view that would explain the problem and the solution. ;)


    pcrecord likes this.
  5. Boswell

    Boswell Moderator Distinguished Member


    I had to go this route as well when I first installed Samplitude last year. It took them (Magix Germany) a few days to investigate the problem and then they came back with the .dat file you got. No problems after that.
  6. audiokid

    audiokid Staff

    I'm still not sure what Marco is suggesting but its intriguing.

    The way I have mine OS's setup is exactly like having two system drives. Its fantastic. When I reboot off my audio OS, my DAW is screaming in comparison to the way it was before. And it was no slouch before..

    My DAW uses 3 separate hard drives.
    1. 150 gig OS,
    2. 500 gig Audio
    3. 1000 gig Library partitioned 1 & 2
    Right now I have the Audio OS on one of the library partitions. But I plan on moving this OS over to the same C drive and possibly using a SSD.
    fwiw, everything stays the same, meaning. the only thing I had to do over for this was re install a clean install for my DAW software and the new OS.

    @pcrecord What are the pro's or cons to what I am doing in comparison to what you are suggesting, Marco? Or, why would we choose one way over the other? (y)
  7. kendo radnaksi

    kendo radnaksi Active Member

    I did have the almost same problem with avg...it quarantine n maybe my mistake to delete whatever is there..till now I couldnt launch samplitude pro x..
    I even have runtime error -6002..not yet fix till now...what a headache ...
  8. DonnyThompson

    DonnyThompson Distinguished Member

    Yup... that was my mistake as well. When I deleted AVG in a fit of momentary frustration, I also deleted the file I needed for Samp.
    It was my own fault, I suppose.... I should have just calmed down a bit and thought it through a bit more.

    AVG still pisses me off though... beyond assuming that the file was a virus to begin with, and then putting that very necessary file into quarantine, I also found it to be an incredible resource hog, taxing my system to a much larger degree than any other VP program I had ever used, including Norton, and up to that point I thought that Norton was the Queen Mother of System Resources Taxation.

    I suppose it's likely that there are other users out there who like it, or haven't had any issues with it - I can only go by my own experience with it... and I was not a happy camper in my own very short experience with it.

    If you contact Magix support, they will get you back up and running pretty fast. They are really good about getting back to their customers for support - of course, the quicker you submit your support request, the faster you will be back up and running.


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