I won't bore you with details, but let me just say that the service I have received from Sebatron is simply as good as it can get. Sebastian seems very caring about his customers, is a stand up guy, and has a nice sense of humor too. It's rare you get to talk (email) with "the guy", let alone have him let you know when your package arrives and when it'll be sent back (quickly). Have it all done in a professional yet friendly manner AND add in a dash of humor, well....what can I say....it's rare. If anyone in the US ever hesitated purchasing a Sebatron because of them being in Australia, don't. I live in Philadelphia and shipped my unit by United States Postal Service and it didn't cost much more than sending it to CA. Not to mention, it got there in about a week. Nice. Anyway, people are always quick to complain about things, I just wanted to chme in about a positive experience. When you send your beloved unit for service and wind up with a smile on your face, that says it all.