How about we start a list of our most and least favorite manufacturer's tech support? I'll start by nominating Glyph in the hero department. Seems they will do almost anything to keep you up and running. I've also had very pleasant interactions with Waves, TC, ATI, and Millennia. Less success with some of the mega-corporations like Sony, Panasonic, and Yamaha. Sometimes that is just a matter of trying to find a tech there that speaks english! It seems like many pro-audio manufacturers pride themselves on their level of tech support. It seems far better and more effective than their counterparts in the musical instrument industry. Try getting support on a just about any synth/keyboard these days! But the worst are often the computer-related companies (Glyph obviously excepted). Apple won't give you the time of day without buying a service contract. Software companies like Norton Utilities charge by the minute. A half hour call can wipe you out! And if you have an older (out of warranty) Hewlitt Packard device - good luck!!! Of course, a lot of companies make products that I own that have never required tech support. Maybe they're the true heroes!