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Consumer Rights...

Member for

21 years 2 months
It seems more and more the phrase "The customer is always right" is being replaced by "Consumer be damned." Companies are no longer trying to think of things they can do to improve the customer's experience. Instead they are trying to think of things they can get away with. And we sit idly by, taking our rights for granted.

Case in point, this new iLok technology is supposed to magically make software theft disappear. What it really threatens to make disappear is ALL of your software authorizations in one fell swoop, should any harm come to it.

For argument's sake, let's imagine your dog merrily chewing on a new plastic treat connected to the USB port of your computer. Oops, you just lost the authorization for every program you own. So what? Just plug in your backup iLok and boot right back up, business as usua...

oh, you say there's no such thing (yet) as a backup iLok? Ok then, just call up the companies who issued all the authorizations, and get replacement codes for 837 programs, plug ins, enhancements, etc.

No problem, right? Sure, it'll take a few days (if you're lucky), but everyone will be happy to offer you a brand new auth. After all, in the highly pirated software industry, good honest paying customers are hard to come by. There isn't a company on the market who wouldn't... What? You say there are some companies who will brush you off like last night's coke whore?

Interesting... some companies actually believe that the license to use their software can be equated with the physical authorization in the iLok dongle. Hmm...

To paraphrase somebody (you know who you are), this is like saying if you lose the keys to your car you no longer have the right to drive it.

I wonder what all you boneheads think about that... Talk amongst yourselves...

(Dead Link Removed)


Member for

21 years 2 months

Pro Audio Guest Mon, 08/13/2001 - 20:48
Well, you've got my attention now:-)
I dont understand how things making so little sense can make so much sense to some people making some products. Beyond the law I simply ask why????
Why treat us like children???

As for the law I wish I knew all the ins and outs of all this stuff, but I do know this is a very useful site that can serve for all our edification.