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i need help with the Korg padKontrol...device not connected

I am trying to use the padKontrol with Pro Tools 7.3 LE. I cannot get Pro Tools to recognize anything because when I try to set the padKontrol, I get a device not connected message. I have been searching diligently for the past two days on some good reliable help...Korg has yet to send me an activation link to their forum so I found this one...Can someone help please. TRU!