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M-Audio Project Mix I/O Display Problems

Has anyone had a problem with their LCD Display? I just bought a PMIO and everything works great - except that nothing comes up on the display. There's just the backlight and no text.

I've contacted M-Audio - and all of the possible fixes they recommended required being able to actually use (and see) the LCD Display.

Just curious if anyone else has had this problem and found a way to remedy it.