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Got a new Pair of Gemini Studio monitors, 1 isn't working

I want to make sure this isn't an error from me doing something wrong.

Computer with a R16 via USB and my Gemini Monitors plugged in L and R with XLR to 1/4 inch.

any suggestions? I would hate to think its defective when its my fault. I even switched the cables L & R and the same woofer did not have anything coming out