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iZotope Nuetron 3 Elements not hearing audio

This plugin is supposed to listen to an audio clip (like Melodyne does) and make corrections based on that. But it just stays on the "Waiting for you to play audio..." screen. I apologize if this is the wrong place to post but I didn't see any other forum for, let's say plugins/software. I can't find an iZotope owned forum either.