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Problem w/ volume and quality with Saffire Pro 24 and e835 mic

​I am setting up my first home studio for doing some personal singer/songwriter hobby-oriented stuff and recently received my first audio interface and serious mic in the mail. I'm having trouble and am trying to determine whether something is defective, so I can return it in time, or if the poor quality is just the way it is.

Problem recording with MOTU 8 Pre into Garage Band

Somebody please help. I haven't been able to record for about 2 or 3 months now. I was recording a kids camp and everything was ok for the first 4 weeks then my computer just stopped recognizing my MOTU 8 pre interface. I've been to the mac service center about 4 or 5 times and the MOTU service center about 6 or 7 times.

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