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Problems with a SansAmp Bass Driver DI - XLR output weak

The subject sums it up - the XLR output is about 20% the volume of the unbalanced output. Surely a faulty unit? As a newbie, I may be missing something. I mailed Tech21, still awaiting a response.

If it is faulty the trouble is, I bought it from America, and have a demo deadline to meet. So I am not particularly keen on sending it back for replacement.

midi problems in Win2K.

Very strange! I can't get any midi files to work on my DAW that's Win2K. I've tried to run them in Cubase and my tried and true ancient MasterTracks Pro 6.0. It just freezes the system forcing me to shut down and cold boot up again. What could it be? I know that both programs work normally under Win2K and have MasterTracks installed on another machine that's running Win2K with no problems.