I emailed the below letter to Andy Maddock at Sonar customer support on May 5th. It was resent a week later. To date, there has been no response. I thought there was a user forum at news.cakewalk.com, but I didn't see one. Maybe somone here can help. Is firstname.lastname@example.org the correct email address for Sonar customer support? Obviously, if it is no longer current, that would explain the non-response. If this is the correct email address, then someone please advise as to know who at Cakewalk actually helps out with customer issues like these. Here is the unanswered letter of 5/5/02: --------------------------------------------------------------------- Hello, When I push the scroll bar on the far right upward, I get the red DROPOUT message just about every time. Even if I only have one MIDI track in the whole song. ONE TRACK!!!! Is this a known bug? Why can't I use Sonar for more than 5 minutes without stability issues bringing the session to a halt? Do certain Sonar bugs only show up on certain DAW's? (mine) How could one MIDI track render Sonar completely unstable and unable to handle the most elementary recording tasks? Is it normal to lose single sustained (drone) MIDI notes when selecting/exporting .wav files from Loop Explorer? (I can live with that, but don't want to be guessing what Sonar should or should not be able to do.) Is it normal to lose all current MIDI notes when simply MINIMIZING loop explorer and returning to Sonar track view? Why does Sonar lose it's MTC sync (with Roland 1680) when I do the simplest things, like exiting piano roll? Any suggestions? How on Earth are these film soundtrack composers in Hollywood and major producers handling dropouts and crashes and sync problems and loss of MIDI notes? Do they REALLY use what I am using? I just don't get it!! I have deleted my "ini" file and uninstalled and reinstalled Sonar a thousand times. Because I know you'll need the info, I am using a 3800.00 "turnkey" DAW system by Studio Cat that is totally state-of-the-art: Midiman Midisport 8x8, Delta 1010, and DAW box loaded with service pack one and a dual-boot system ('98 & 2000). After finding Sonar to be a disastrously unstable over the first 10 months, the DAW was rebuilt and retested by Studio Cat, so it should now be BULLETPROOF. But I am again experiencing more problems, canceled sessions and wasted time. i.e. LOSING MONEY. I await your response and DO appreciate any insight you can offer.