hello!

so i have a Mackie HDR 24/96... all of a sudden, it stops recognising any external drive. we reformatted twice, still no luck. we've done everything, spent a good 7 hours troubleshooting... we think someone put the wrong kind of tray into the bay, and f**ked something up. i know someone had put an SNT127A from startech.com in there, but they were convinced it was more than compatible... what does everyone here think? here is the tray in question: here is the tray.

anyone have any idea how i can solve this problem? the studio had to shut down 2 sessions so far, this has to get fixed in the next few hours! and we're definitely trying to avoid buying a new machine... does anyone know what happens when you use the wrong tray? exactly what gets cooked? how it can be fixed?

also, we're searching for the HDR complete re-format disks. not the stuff you can download... we received these special complete re-format disks from mackie, but one of our engineers misplaced one... if anyone has these, please post so i can download them from you!

thank you everyone! any help is much appreciated! we're all running on no sleep, scrambling to get this sorted out!