audiokid Boswell kmetal pcrecord, et al
Hi guys!
I thought I’d post an experience I had over the last 12 hours with Magix (Samplitude) support...
I was very impressed with how I was treated.
As many here know, I’m in the process of working with Kyle (kmetal ) on building a new production PC.
One of my ongoing concerns, was how I was going to install my existing authorized copy of Pro X onto the new computer... because my original copy came in the form of a downloaded install file, and not on disc, I didn’t have the serial number handy... obviously I did have it at the time of the original installation, but that was nearly 4 years ago ( and a change in my living location), so I had no idea where I’d put it.
I contacted Magic support yesterday at 6pm (Ohio time) with a request for their help on this.
When I woke up this morning, (6am)I had an email from them, providing not only my serial number, but also including download links, ( including an iso file) so that I’ll be able to install it on the new PC as soon as it’s built.
The customer service rep who helped me is Felix Tilmann Zöllner, and he was very nice, and very helpful.
Anyhooo...
I just wanted to share my experience with Magix (and Felix) ... it was certainly a positive one. :)

That’s all. ;)
-d.