Skip to main content

audiokid Boswell kmetal pcrecord, et al
Hi guys!
I thought I’d post an experience I had over the last 12 hours with Magix (Samplitude) support...
I was very impressed with how I was treated.
As many here know, I’m in the process of working with Kyle (kmetal ) on building a new production PC.
One of my ongoing concerns, was how I was going to install my existing authorized copy of Pro X onto the new computer... because my original copy came in the form of a downloaded install file, and not on disc, I didn’t have the serial number handy... obviously I did have it at the time of the original installation, but that was nearly 4 years ago ( and a change in my living location), so I had no idea where I’d put it.
I contacted Magic support yesterday at 6pm (Ohio time) with a request for their help on this.
When I woke up this morning, (6am)I had an email from them, providing not only my serial number, but also including download links, ( including an iso file) so that I’ll be able to install it on the new PC as soon as it’s built.
The customer service rep who helped me is Felix Tilmann Zöllner, and he was very nice, and very helpful.
I just wanted to share my experience with Magix (and Felix) ... it was certainly a positive one. :)

That’s all. ;)

Topic Tags


ronmac Wed, 10/17/2018 - 14:53

I have done some work in PRO X3 Suite after buying it at the incredible sale that started in January. As always, trying a new tool can be challenging for a little bit until you understand the terminology and workflow. All in all, I really like the program, although I haven't committed to it as my main DAW.

PRO X4 is to be released in December, so hoping they up the game even more and add some features (including coding a template for 01V96 control).

I haven't had to use their tech support, but found the USer Forum to be one of the best.