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Problems with a SansAmp Bass Driver DI - XLR output weak

The subject sums it up - the XLR output is about 20% the volume of the unbalanced output. Surely a faulty unit? As a newbie, I may be missing something. I mailed Tech21, still awaiting a response.

If it is faulty the trouble is, I bought it from America, and have a demo deadline to meet. So I am not particularly keen on sending it back for replacement.

Driver help.

I had a computer crash, and when re-installing my hardware, I found that my driver disk for the E-magic audiowerk-8 is missing. I have been all over the net, including E-magic's home site. I have found drivers, but none will download.(go figure!)
Does anyone have a driver for this card on windows 98 platform?
Please send me an e-mail if you do.