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Saffire Pro 40 - unbalanced inputs

I bought a refurbished Focusrite Saffire Pro 40 (with full manufacturer's warranty), and I'm running into a problem (maybe with my brain). Here goes:

When I insert an XLR cable into any of the 8 inputs, the signal is fine...and angels fly. However, when I insert an unbalanced 1/4" cable (either a mic cable or from a preamp), the signal is so low it's unusable.