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PreSonus StudioLive and Capture2 issue

I asked for help with an issue I was having getting a PreSonus 16.4.2 (non AI) to work with my laptop and Capture2. Well I want to thank everybody for all the suggestions. I TOTALLY uninstalled the program. I mean I found everything and deleted it. My laptop also had the Richo drivers and I changed it to the generic Microsoft driver.