When you say "XLR cable", is it XLR on both ends, or just on the microphone end and a jack plug on the other? If the latter, that's your problem. Phantom power (+48V) on an interface is available only on an XLR connector. You need an XLR socket to XLR plug cable.

If you already have that type of cable, either the cable or the microphone may be faulty. Do you know anyone else locally who has an audio interface you could visit to test your microphone and cable?

Hi Boswell, thank you for your answer.

Yes it is XLR on both ends and both cable and mic fresh out of the box oddly. I don’t really know anybody with an interface. Is there another way to test it, or would you suggest trying another XLR cable?

I would try a different cable first. Or test the other cable wich seems defect.......

I have bought a new XLR to XLR cable, but still the same problem. Any other suggestions on why it won't work? Something to do with the phantom power?

No blue light = no phantom, so if you've ruled out the cable you are left with interface or the mic. Substitution of one or the other is the only was to be certain, unless you are ok with a multimeter.

Does the light in / or next to the button light up on your interface for 48V? If not the interface is defect, otherwhise I suspect the mic.......

could it be the USB power from computer is not sufficient to power 48 volts?