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Problems with a SansAmp Bass Driver DI - XLR output weak

The subject sums it up - the XLR output is about 20% the volume of the unbalanced output. Surely a faulty unit? As a newbie, I may be missing something. I mailed Tech21, still awaiting a response.

If it is faulty the trouble is, I bought it from America, and have a demo deadline to meet. So I am not particularly keen on sending it back for replacement.

Bass DI (preamp) suggestions.

I am looking for something to record bass directly into my daw and also use live, preferrabley tube. I don't need a lot of bells and whistles, mostly just a preamp and compression type piece. I've already tried the Pod Pro for bass and didn't like it. I want something simple but of high quality. My budget is $1000. I've been considering several options which include:

Pendulum MDP-1's DI feature.

For everything a DI is supposed to do, I want a killer. How does the DI portion of the Pendulum MDP-1 compares with the DW FEARN or the EVIL TWIN? Same league? For general DI applications, mostly sweetening synth sounds...on the way into the DAW... Which one of these machines would you choose? And why? Awe scew it...I'm going to get the Pendulum first...

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