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Is truncating without dithering always a bad thing?

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Hi,

Is it true to say: "Truncating without dithering is always a bad thing"?

As a follow-up:

A customer who has mixed at 24-bit, suppplies the 2-track mixes in 16-bit (I appreciate that you would prefer the 24-bit masters, but you ain't gettin' 'em). Would you ask for these to have dither applied by the customer?

Cheers,
Aux